Returns & Exchanges

At Atlasteck Ltd, your satisfaction is our priority. We understand that sometimes you may need to return or exchange a product. This policy outlines the terms under which returns and exchanges are accepted.

1. Eligibility for Returns

You may request a return or exchange if:

• The product is defective, damaged, or not as described.
• The request is made within 14 days of receiving the item.
• The item is unused, in its original packaging, and in resellable condition.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or special-order products
• Opened software, licenses, or electronic components that are sensitive to handling
• Items damaged due to misuse, mishandling, or unauthorized modification

3. Return Process

To initiate a return:

1. Contact our support team at [contact@atlasteck.co.uk] with your order number, reason for return, and any relevant photos.
2. Await our approval and return instructions.
3. Pack the item securely and return it to the address provided.

Note: Customers are responsible for return shipping costs unless the item is faulty or we made an error.

4. Exchanges

We offer exchanges under the same conditions as returns. If the desired replacement is unavailable, a refund or store credit may be issued.

5. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 7 business days.
• Refunds are issued to the original payment method.
• You will receive an email confirmation once the refund has been completed.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery.
• Provide a photo and description of the issue.
• We will arrange a replacement, exchange, or refund at no additional cost to you.

7. Contact Us

For any questions regarding your return or exchange, please contact:

Atlasteck Ltd
Atlas teck Ltd Safestore, Unit 5, 1000 North Circular Road NW2 7JP, London, UK ]
Email: contact@atlasteck.co.uk
Phone: +44 20 3441 653